Accepting these terms
By browsing this website, contacting Oxygen Cylinder BD or asking us to discuss an item, you agree to use the site lawfully and in line with these Terms & Conditions. If you do not agree with a term, please do not use the website or rely on its content.
These terms apply to general website use and the initial enquiry process. A quotation, invoice, rental agreement, delivery confirmation or other written arrangement for a specific transaction may include additional terms. If there is a conflict, the transaction-specific written arrangement applies to that transaction.
Website information
We aim to present useful product descriptions, images, specifications, availability indicators and price information. These details are provided to help customers compare options and are not a binding offer to supply any particular item at a particular price.
Product images may be illustrative, and manufacturer packaging, accessories, specifications or available models can change. Ask our team to confirm the exact model, included items and current details before making a purchase or rental decision.
Availability and pricing
Stock availability, price, promotions, rental rates, delivery fees and lead times can change. A displayed price or campaign message does not guarantee that an item remains available until our team confirms your order or written quotation.
We may correct an obvious listing error, price error, specification error or availability error before an order is confirmed. We will explain material changes so you can decide whether to continue with the request.
Enquiries, orders and confirmation
Adding an item to the cart, submitting an enquiry or contacting us does not by itself create a confirmed purchase or rental order. Confirmation takes place when Oxygen Cylinder BD agrees the relevant item, price, availability, delivery or collection arrangement and any applicable terms with you.
Please provide accurate contact, delivery and product-requirement information. We may need to contact you to verify details before accepting an order, arranging dispatch or reserving rental equipment.
Payments and transaction details
Payment method, any deposit, invoice terms and the timing of payment are confirmed directly for the relevant purchase or rental. Do not share banking credentials, card PINs, account passwords or other sensitive financial information through unverified communication channels.
Where a third-party payment or messaging service is used, that service provider’s terms, charges and security practices apply in addition to these terms.
Rental equipment
Rental availability depends on the equipment, requested period, destination and condition of the item. A rental may require a separate agreement covering duration, deposit, handover condition, permitted use, care, collection and responsibilities for loss or damage.
Return the equipment at the agreed time and in the condition required by the applicable rental arrangement, allowing for normal approved use. Contact our team promptly if there is a change to the agreed rental plan.
Delivery, installation and collection
Delivery coverage, timing, installation support and collection arrangements depend on the product, destination, access conditions and team availability. We will discuss the practical arrangements before confirming the service.
Customers should ensure the delivery location is accurate, accessible and suitable for receiving the relevant item. Tell our team in advance about building access, preferred timing or any condition that may affect safe delivery or setup.
Medical use and safety
Website content is general product information. It does not diagnose a condition, prescribe treatment or replace advice from a qualified clinician. The choice of oxygen therapy, respiratory settings, medical device use and patient care must remain with an appropriately qualified healthcare professional.
Always follow the manufacturer instructions, safety labels and any guidance from the treating clinician. For an urgent medical situation, seek emergency help or contact the nearest hospital rather than relying on website content or a standard customer-service response.
Website content and acceptable use
The website design, written content, images, graphics and brand materials are protected by applicable intellectual-property rights. You may use the site for personal, lawful information and enquiry purposes, but may not copy, scrape, republish, impersonate, disrupt or misuse the site without permission.
We may restrict access or take reasonable action where use of the website appears unlawful, harmful, fraudulent, automated in a disruptive way or inconsistent with these terms.
Third-party links and policy updates
The website may link to independent services such as maps, WhatsApp, social networks or external manufacturer information. We do not control those services and are not responsible for their availability, content or policies.
We may update these Terms & Conditions as our website, services or applicable requirements change. The current version will appear on this page with its updated date. Continued use of the site after an update means you accept the revised terms to the extent permitted by law.
Contact us
If you have a question about these terms, a product, a rental discussion or an order request, contact Oxygen Cylinder BD at info@oxygencylinderbd.com or call 01714585817. Our team will help clarify the appropriate next step for your enquiry.