Scope of this policy
This Privacy Policy applies to the Oxygen Cylinder BD website, product enquiries, customer-support conversations and purchase or rental discussions that begin through our public contact channels. It explains our approach to personal information in connection with medical equipment information and service support in Bangladesh.
This notice does not replace the privacy notices of independent websites, apps or payment providers. Where you choose to use a third-party service, that provider’s own terms and privacy practices also apply.
Information you choose to provide
You may choose to share information when you submit an enquiry, place an order request, request rental information, call us, email us, message us on WhatsApp or communicate with our team in another approved way.
- Your name, phone number, email address and preferred way to be contacted.
- Your delivery area, address and timing preferences when these are needed for an order or service discussion.
- The equipment, accessory, rental or refill requirement you ask us to help with, including relevant order notes.
Limited technical information
Like most websites, our hosting and security systems may process limited technical information such as browser type, device information, IP address, pages requested, referral information and time of request. This information helps maintain website security, diagnose faults and understand whether the service is operating reliably.
Please do not send medical records, prescriptions, diagnosis details or other sensitive health information through ordinary website forms, email or social messaging unless our team specifically asks for information necessary to respond to your request.
How we use information
We use the information you provide to answer questions, discuss availability and pricing, suggest relevant product or rental options, coordinate delivery or collection, support an existing order, and improve the clarity of our customer service.
We may also use information to protect the website and our customers from fraud, misuse or technical problems, and to meet reasonable legal, accounting or operational obligations. We do not sell personal information to third parties.
When information may be shared
Information is shared only when it is reasonably necessary for the requested service. For example, a delivery partner may need a customer name, phone number and delivery location in order to coordinate an approved delivery.
We may use trusted service providers for hosting, email, messaging, maps, analytics or operational support. They may process limited information only as needed to provide their service and under their own applicable safeguards.
Communications through third-party services
Links to WhatsApp, email, Google Maps and social channels may open services operated by third parties. Messages and information you share through those services are governed by their respective privacy policies, account settings and security controls.
Take care to verify that you are communicating through an official Oxygen Cylinder BD contact channel before sharing order-related details.
Retention and security
We keep customer and enquiry information only for as long as reasonably needed for customer support, order coordination, operational records, dispute resolution or applicable legal requirements. The length of time can vary depending on the nature of the request.
We use reasonable organisational and technical measures to protect information within our control. No online transmission or storage system can be guaranteed completely secure, so please use care when sending personal information online.
Your choices and privacy questions
You may ask us what contact information we hold in relation to a recent enquiry or request a correction where appropriate. You can also ask us to stop using your details for a particular non-essential follow-up, subject to records we need to retain for a legitimate operational or legal reason.
For a privacy question or request, email info@oxygencylinderbd.com or call 01714585817. We may need enough information to verify the relevant enquiry before responding.
Updates to this policy
We may update this Privacy Policy when our website features, customer services or applicable requirements change. The latest version will be published on this page with its updated date so visitors can review the current policy.